Refund policy

 

At Sussex Parts Hub Ltd, we want you to be happy with your purchase.

We offer a 15-day return policy. You have 15 days from the date you receive your item to request a return, and a further 15 days from the date we approve your return to send the item back to us.

Return Eligibility

To be eligible for a return:

  • Items must be in the same condition as received - unused, unfitted, with original packaging intact.

  • Proof of purchase (such as your receipt or order confirmation) is required.

  • Returns must be approved by us before sending any items back. Items sent to us without prior authorisation will not be accepted.

To start a return, please contact us at sussexpartshub@gmail.com

Approved returns should be sent to:

Sussex Parts Hub Ltd

Unit 2, Shipyard

Rope Walk

Littlehampton

West Sussex 

BN17 5DE

Return Costs

  • Return postage costs are the responsibility of the customer.

  • Original shipping fees are non-refundable.

  • If you are exchanging an item, you are responsible for both the return shipping and the shipping cost of the replacement item.

Damaged, Faulty, or Incorrect Items

All items are carefully checked before dispatch. Please inspect your order upon delivery.
If your parcel appears damaged when it arrives, please refuse delivery if possible.

If you receive a faulty, damaged, or incorrect item:

  • Contact us immediately at sussexpartshub@gmail.com with photos of the issue.

  • We will assess the problem and arrange the appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalised products

  • Special orders, built-to-order, or pre-order items

  • Items that have been fitted, used, or installed

  • Gift cards

  • Sale items

  • Hazardous materials, flammable liquids, or gases

If you return an item that has been fitted or used, you may not be entitled to a refund. In some cases, if we accept a return of a fitted/used item, it may be subject to a minimum 25% restocking fee.

Please contact us if you are unsure whether your item is eligible for return.

Built-to-Order & Pre-Order Items

Under the Consumer Contracts Regulations 2013, we are not obliged to accept cancellations or returns for goods that are made to your specifications or specially ordered (built-to-order or pre-order). These items are exempt from the standard cancellation rights.

Refunds

We will notify you once we have received and inspected your returned item and confirm whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or card provider to process and release the funds to you.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at sussexpartshub@gmail.com.